Returns & Refunds

Returns
Our policy lasts 14 days for UK customers and 30 days for rest of the world. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Made to order, Customised goods, items on sale, and wholesale goods are exempt from any exchange or refunds. This includes Items with embossed initials and names. 

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items


***important prior to return please mail us 

-Proof of purchase i.e. receipt or name and order number.
-If Item is faulty. Details of fault and a photo of the fault is preferred.
-To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kaseta.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kaseta.co.uk and send your item to: 1a gwendoline ave. London GB e13 0qr.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

*** IMPORTANT *** always contact us before returning item info@kaseta.co.uk  for customers outside EU Upon returning item fill custom declaration C22 and clearly mark it RETURN GOODS or in some cases tick box Other and state RETURN ITEM ! (DO not mark it as commercial sample!)
failing to do that we will not be able to process the refund !

Shipping
To return your product, you should mail your product to:

Kaseta
10 wrens court,
1a gwendoline ave.
London GB e13 0qr


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.