Late parcel & Lost post

***Important*** Lost parcels, we only lost 0.4% parcels, but mistakes do happen

''My parcel is late'' - Thought standard post has target days 30% of parcels do get delayed by customs offices. Please be patient in most of late post cases its down to 1-3 business days delay by local customs office.

''My Parcel is lost i'm sure'' - Please fear not we will fully refund you  20 business days after due day for lost standard post parcels (RoyalMail consider parcels lost only 20 business days after due day) please let us know if your parcel still missing 20 business days after due day so we can refund you email at : info@kaseta.co.uk

**Note we can only refund Lost parcels 20 working days after due day for world wide parcels and 10 working days for UK parcels.